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Frequently Asked Questions
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Scheduling a delivery with Black Bird Couriers is quick and easy. You can either book directly through our website by filling out the required details in our booking form or give us a call, and one of our friendly team members will assist you in scheduling your delivery promptly.
At Black Bird Couriers, we pride ourselves on our dedication to excellence, integrity, professionalism, and commitment to client satisfaction. Unlike other courier services, we specialize in providing tailored solutions for the medical and health industry, ensuring the safe and timely delivery of sensitive medical products and documents. With our 100% delivery guarantee and proactive approach, you can trust us to deliver your parcels securely and on time, every time.
The clock doesn't stop on healthcare, and neither do we. Black Bird is a 24/7, 365-day dedicated service. We're prepared to operate whenever our clients need us to. While our administrative staff work regular hours, if an emergency delivery is required, simply call us, and we'll jump into action.
At Black Bird Couriers, we adhere strictly to industry regulations and best practices when handling S8 controlled drugs. Our team is trained to ensure the safe and secure transportation of these sensitive medications, with additional security measures in place to safeguard their integrity throughout the delivery process.
Yes, we offer tracking options for all our deliveries. Once your parcel is in transit, you can easily track its progress through our online tracking system. This allows you to stay informed about the status of your delivery and ensures peace of mind knowing exactly where your parcel is at all times.
We take the security and integrity of your parcels very seriously. That's why all our drivers undergo thorough background checks as part of our hiring process. These checks include criminal history screenings to ensure that only trustworthy and reliable individuals become part of the Black Bird Couriers team. Additionally, our drivers are trained to handle packages with care and professionalism, ensuring that your parcels are always safe and secure in our hands.
Our 100% delivery guarantee means that we stand behind the quality and reliability of our service. In the unlikely event that an issue arises with your delivery, we promise to promptly resolve it and ensure that your parcel is successfully delivered to its intended destination. If, for any reason, we fail to meet our delivery commitment, we will replace the package at no additional cost and deliver the replacement promptly. Your satisfaction and peace of mind are our top priorities.
Still Have Questions?
If you have any additional questions or concerns not addressed in our FAQs, please don’t hesitate to contact us directly. Our team is always available to assist you and provide the information you need.